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ALINE Card Frequently Asked Questions

CARD BASICS

Is my ALINE Card ready to use when I receive it?

No. For your protection you will need to go to mycard.adp.com or call 877.237.4321 to activate your card. You will need to choose a PIN when you activate your card.

When will I see my pay loaded onto my new ALINE Card?

Allow up to three weeks after card activation for your pay to be loaded onto your new ALINE Card. To validate that your pay has been added to your new card, call 1.877.ADP.4321 or visit the Cardholder Support Website at mycard.adp.com and log into your account. If you find that your pay has not yet been added to your new card, contact 1.888.713.3378 to check if it was added to your old card.

Do I need to contact my employer about my new card?

No. When you activate your new card your employer will be notified, and will begin to load your payroll to the new card.

Can I request another card for a spouse or trusted family member?

Yes. Access the Cardholder Support Website at www.mycard.adp.com or call Cardholder Services at 877.237.4321 to obtain information regarding adding a secondary card enrollment. You must have passed a validation process to request this feature and the secondary cardholder must pass a validation process. If the secondary cardholder passes the validation process, you and the secondary cardholder share the same pool of funds. Each person has full and immediate access to the joint balance on the card.

Can I load funds from multiple employers to my ALINE Card?

Yes. If you pass a validation process, you can load funds from multiple sources. Simply provide your card's Routing and Account Number to the business initiating the payment. Once you pass a validation process, you can obtain these numbers by contacting Cardholder Services at 877.237.4321.

Is the ALINE Card a credit card?

No. The ALINE Card is a Network branded (VISA or MasterCard) prepaid card—not a credit card. Each pay period your employer automatically loads your pay onto the card. Each time you use the card, the purchase amount is deducted from the amount of money available on the card.

Does my ALINE Card earn interest?

No. Interest is not applied to the ALINE Card balance.

What should I do if my card is lost, stolen, or damaged?

You should report the loss to Cardholder Services immediately so that the card can be deactivated. Cardholder Services can be reached at 877.237.4321. We will cancel your card and transfer the funds to a new ALINE Card that will be sent to you. A fee for mailing a replacement card will apply, so please see your Cardholder Fee Schedule.

Is there fraud protection with the ALINE Card?

Yes. Signature-based transactions that qualify are protected by the Network's (Visa or MasterCard's) Zero Liability policy. The Network's Zero Liability Policy provides protection from unauthorized purchases. The Network's Zero Liability Policy does not apply to ATM transactions or to PIN transactions not processed by such Network (Visa or MasterCard). Other restrictions may apply. You may also have other protections under applicable law.

What is the contact number for customer service?

For customer service regarding your new ALINE Card, please call 1.877.ADP.4321 (1.877.237.4321). This number is also printed on the back of your new card.

Who do I call with questions about a specific purchase or for general questions about the card?

Most questions about the card and details of transactions made with the card can be answered through the Cardholder Support Website at mycard.adp.com. You may also contact Cardholder Services by calling 877.237.4321.

Will I be charged any fees using the ALINE card?

Yes. There is a charge for utilizing certain features on your ALINE card. Please refer to you Cardholder Fee Schedule for applicable usage fees.

Are funds loaded on to the ALINE card eligible for FDIC insurance?

Yes. Funds loaded on the ALINE card are eligible for FDIC insurance up to the maximum amount permitted by law.

Will my ALINE card expire?

Yes. Your ALINE card does have an expiration date but your funds do not expire. Please review the front of your card to see your card expiration date. Once your current card expires, a new card will be sent to your attention.

WITHDRAWING FUNDS

Can I withdraw money from an ATM?

Yes. You will select a 4 digit PIN (personal identification number) when you activate your Card. Please note: You have access to ATM transactions for $0 (limits may apply). Please see your Cardholder Fee Schedule for more information on how to access ATM transactions for $0 and when ATM fees may apply.

I have an odd amount remaining on my card, how can I get this money?

Where a merchant that accepts the Network branded (Visa or MasterCard) prepaid card allows, you can make a purchase for the odd amount remaining and pay the difference in cash or make a purchase for less than the odd amount and get cash back for the rest. You should inquire whether the merchant will allow you to conduct a transaction in this manner before completing the transaction. You can also go to a member bank for that Network brand (Visa or MasterCard) to make an over-the-counter withdrawal with the teller.

Can I transfer money from my card to my bank account?

You may request one transfer per business day from your card to a U.S. bank account via the Cardholder Support Website at mycard.adp.com. Allow up to 72 hours for the transfer to complete.

ADDING FUNDS

Can I wire funds from my bank to my ALINE Card?

No, your card does not accept wired funds. There are convenient ways to add money to your card. There is no charge for direct deposit, an easy way to reload your ALINE Card. Your funds are immediately available on your ALINE Card on payday. Besides direct deposit, you can also reload your card by purchasing a Green Dot® Reload; at a participating retailer and transferring the value of the Green Dot® Reload to your ALINE Card.

Can I load funds from multiple employers to my ALINE Card?

Yes. You can load funds from multiple sources. Simply provide your card's Routing and Account Number to the business initiating the payment. You can obtain these numbers by contacting Cardholder Services at 877.237.4321. You must pass a validation process to gain access to your Routing and Account Number. ABA DDA numbers are assigned to each ALINE Card to facilitate the loading of funds. Your card is not associated with a bank account.

Can I put cash on my card by going to a retailer?

To reload at a participating retailer you can purchase a Green Dot® Reload. Green Dot® Reload can usually be found in the same section where prepaid cards are sold. Give the cashier the Reload along with the money you wish to load onto the card. After the cashier has loaded the funds to the Reload, go to mycard.adp.com or call 877.237.4321 to apply the funds to your card. Most retailers charge $4.95 for this service (but fees may vary), in addition to the amount you wish to load onto the card. You should confirm your access to this feature before purchasing the Green Dot® Reload.

The Reload load limits to your ADP / ALINE Card are as follows:

  • Daily $1,100
  • Monthly $2,400

ADP may increase or decrease these limits from time to time at its discretion and without notice to you.

ACCOUNT BALANCE/MANAGEMENT

Will I receive a monthly statement?

Yes. Your statements are available online through the Cardholder Support Website at mycard.adp.com. If you do not have online access, you may contact Cardholder Services to request your transaction history at no charge.

How can I check my balance to know exactly how much money is on my card?

You can check your current balance anytime for no charge ($0) by accessing the Cardholder Support Website at mycard.adp.com. You can also check your balance for no charge ($0) by calling Cardholder Services at 877.237.4321. Finally, you may check your balance at an ATM, but a fee does apply (it is not free). Please refer to your Cardholder Fee Schedule for the fee for checking your balance at an ATM.

What should I do if my card is lost, stolen, or damaged?

You should report the loss to Cardholder Services immediately so that the card can be deactivated. Cardholder Services can be reached at 877.237.4321. We will cancel your card and transfer the funds to a new ALINE Card that will be sent to you. A fee for mailing a replacement card will apply (there is no fee for the replacement card), so please see your Cardholder Fee Schedule.

Is there fraud protection with the ALINE Card?

Yes. Signature-based transactions that qualify are protected by the Network's (Visa or MasterCard's) Zero Liability policy. The Network's Zero Liability Policy provides protection from unauthorized purchases. The Network's Zero Liability Policy does not apply to ATM transactions or to PIN transactions not processed by such Network (Visa or MasterCard). Other restrictions may apply. You may also have other protections under applicable law.

What should I do if I forget my PIN?

If you forget your PIN or would like to change it, you can do so by accessing the cardholder website at mycard.adp.com, or by calling 877.237.4321.

Can I request another card for a spouse or trusted family member?

Yes. Access the Cardholder Support Website at www.mycard.adp.com or call Cardholder Services at 877.237.4321 to obtain information regarding adding a secondary card enrollment. You must be a pass a validation process to request this feature and the secondary cardholder must pass a validation process. If the secondary cardholder passes the validation process, you and the secondary cardholder share the same pool of funds. Each person has full and immediate access to the joint balance on the card.

Can I take the ALINE Card with me if I leave my employer?

Yes. If you pass a validation process you can receive direct deposit from your new employer onto your current ALINE Card. Simply provide each employer with your ALINE Card's Routing and Account Number, also known as your ABA and DDA numbers. You can obtain these numbers by contacting Cardholder Services at 877.237.4321. You must pass a validation process to gain access to your Routing and Account Number. ABA DDA numbers are assigned to each ALINE Card to facilitate the loading of funds. Your card is not associated with a bank account.

MAKING PURCHASES/PAYING BILLS

Can I use my card to pay for automatic monthly payments (i.e., gym memberships, cable TV, cell phone bill, etc)?

Yes. However, it is your responsibility to make sure you have enough funds available on your Card each time the recurring transaction is due. These merchants may suspend or cancel your service if you don't have enough money left on your Card when they attempt to charge the monthly payment. This could be dangerous if the recurring charge is for an essential service.

Where can I use my ALINE Card?

You can use your ALINE Card at any merchant that welcomes the Network branded (Visa or MasterCard) prepaid cards. Just give your ALINE Card to a cashier, waiter, or attendant, and then sign or use your PIN for your purchase. If you want to get cash back, use your PIN to make a PIN-based purchase at stores that offer this service, like grocery and convenience stores. Or use your PIN at participating ATMs. You can also use the card to make purchases online, on the telephone, and by mail order.

Can I spend more money than I have on the card?

No. There is no line of credit or overdraft protection feature associated with your card. It is possible however, due to the way transactions are processed, that a merchant will accept your card even though you didn't have enough money on it for provisional credits that are reversed after an investigation. You are still responsible for any negative balance amount. Please refer to the Cardholder Agreement document that you received with your card.

Are there any overdraft penalty fees?

No. There are no overdraft penalty fees. You are however responsible for any negative balance that may occur as the result of an authorized transaction that settles for an amount greater than the amount authorized or for provisional credits that are reversed after an investigation, causing a negative card balance. Please refer to Cardholder Agreement you received with your card.

Can I pay bills with my card?

Yes. You can pay bills online at mycard.adp.com. You can also pay bills in person where the Network branded card (Visa or MasterCard) or prepaid cards are accepted.

Can I use the card to rent a car?

Your prepaid Card may be used to rent a car, but rental car companies "authorize" (have money held) for more than the actual cost of the rental car. The reason is that the rental car company won't know if they need to charge you for additional expenses like gas, car damage and extra days until you return the vehicle. These authorized funds will be held and unavailable for you to spend until the final transaction is posted to your statement. This means that you might not have access to these funds for several days. To avoid problems when you rent, call the rental car company ahead of time and ask them what their policy is regarding the use of prepaid debit cards.

Is there any type of transaction I am not able to perform with my ALINE card?

You cannot use the ALINE Card for unlawful Internet gambling or any illegal transaction.

Can I buy gas with my ALINE card?

Yes, but when you use your ALINE Card at a gas station, be sure to pre-pay the cashier inside before you fill up and tell the cashier the exact amount of gas you wish to purchase with your ALINE Card. Do not swipe your card at the pump or you may incur a hold amount that exceeds your gas purchase amount. We recommend that you always pay the cashier first for the amount of gas you wish to purchase.

ALINE cards are made available through ADP. The ALINE Card by ADP® is issued by MB Financial Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The ADP logo is a registered trademark of ADP, LLC. ALINE Card by ADP® is a registered trademark of ADP, LLC. All other trademarks and service marks are the property of their respective owners. Visa is a registered trademark of Visa U.S.A. Inc.. MasterCard is a registered trademark of MasterCard Worldwide. T&FSHRD-915-043008

Powered by Visa Debit Processing Service

Profile Frequently Asked Questions

Do I have to use my e-mail address from work to receive e-mail notifications?

No. You can use any valid personal e-mail address (e.g. yourname@yahoo.com, yourname@hotmail.com). The e-mail notifications may contain personal information, so you should provide an e-mail address that is not shared with anyone.

My e-mail address is correct, but I'm not receiving e-mail notifications.

A firewall can prevent you from receiving certain e-mails, and some e-mails can be treated as "junk mail". To make sure your e-mails related to myALINE are not treated as "junk mail", you may need to enter the e-mail address (ipayfeedback@adp.com) in your antispam software. If you are still having issues, you should contact your employer for assistance.

I am no longer receiving e-mail notifications.

If you have been receiving e-mail notifications and now they have stopped, it is possible that your e-mail address has changed. This might happen if your company changed its address (e.g., "charper@company.com" was changed to "charper@company.us.com" or your e-mail service provider may have changed its address. Check your e-mail address and update any changes on your Profile page.

Login Frequently Asked Questions

How do I log into the myALINE website?

Important: Before you register, get your self-service registration pass code from your employer.
If you have never logged into the myALINE website before, click "Register for myALINE" and follow the prompts to obtain a user ID and password. You must register first before you can log in.

NOTE: Your Company must be set-up for the myALINE service in order to use this site.

I am having trouble logging into the myALINE website.

HINT: Your password is case sensitive. Remember to turn off the caps lock key, if applicable.

If you are having difficulty logging in, try the following:

  • You must use your ADP myALINE user ID and password, not the user ID and password you use to log in to your company's network.
  • You must register before you can log in to the myALINE application, see instructions above for the registration process.

If you aren't sure of your user ID or password, see instructions below.

I forgot my user id.

Click forgot your user ID? and follow the instructions to answer a series of security questions. Then, your user ID will be displayed. Use your user ID and password to log in to the myALINE application.

I forgot my password.

Click forgot your password? and follow the instructions to answer a series of security questions to change your password. Then, use your user ID and new password to log in to the myALINE application.

Pay Statements Frequently Asked Questions

I am looking for an older pay statement. Where can I find it?

Important: You can only access pay statements you received after your company started posting pay statements with ADP using this service. In addition, pay statements more than three years old are not available using the myALINE application.

The Pay Statement section lists up to eight of your most recent pay statements. If you want to see an older pay statement, click either the Next Set link or click on a particular year to display a list of all of your pay statements for that year. Find your pay statement and click on that summary line to see the pay statement details. You can view the image of the pay statement if you click on the View Full Statement option.

I have elected to receive paper pay statements, but I still haven't received a copy.

If you have elected to receive paper pay statements, you should consult with your employer if you are not receiving paper pay statements.

If you were once receiving electronic pay statements and then elected to receive paper pay statements, based on your company's payroll cycles, you may not receive your paper pay statement for up to two pay periods. If you don't receive your paper pay statement after 30 days from your election to receive paper pay statements, please contact your employer for assistance.

I have a paper copy of my pay statement, but I don't see it online.

Important: You can only access pay statements you received after your company started posting pay statements with ADP using this service. In addition, pay statements more than three years old are not available using the myALINE application.

The information on my pay statement is incorrect.

If you think there are errors with the information on your pay statement (such as an incorrect number of deductions or incorrect net pay), immediately contact your employer for assistance.

Can I save a copy of my pay statement to my computer?

Important: If you are using a public computer (such as a kiosk), do not save a copy of your pay statement to that computer. If you do, others may access and view your pay statement.
To save a copy of your statement:

  • Select the View Full Statement option for the pay date in question.
  • Click the icon in the standard Adobe® Reader® toolbar or in the floating toolbar (if in Read Mode)
  • In the Save As window, specify the location on your computer where you want to save the pay statement, specify a name for your pay statement, and click Save.
I clicked the View Full Statement option and my pay statement is not displaying.

If your pay statement doesn't display, you may have an unsupported version of Adobe® Reader® installed on your computer. Try using these steps to install the latest version of Adobe® Reader®.

  • Click on the Charts and Tools icon.
  • Click the Adobe® Reader® download link.
  • Follow the instructions on the Adobe® web site. After the download is complete, close the Adobe® web site and return to the Pay Statements section of the myALINE application.

If you follow these steps and still cannot display your pay statement, contact a support person in your organization for assistance.

When I print my pay statement, it doesn't look right.

Make sure you use the Adobe® Reader® print button when printing a pay statement. Do not use your browser's print button. Depending on your Adobe® Reader® settings, you can access the print function from the standard toolbar or the floating toolbar (if in Read Mode).

A group of my older pay statements are missing.

Important: You can only access pay statements you received after your company started posting pay statements with ADP using this service. In addition, pay statements more than three years old are not available using the myALINE application.

Year-End Statements Frequently Asked Questions

Why don't I see my Year-End statement for the most recent tax year?

Your Year-End Statement should be available online by January 31st.

Important: You can only access pay statements you received after your company started posting these documents with ADP using this service.

Where can I find my Year-End statement?

Click the Year-End Statements section to display a list of your statements. If the option is not displayed, you do not have any year-end statements available to view in the application.

Important: You can only view annual forms that your company started posting with ADP using this service.

I have elected to receive paper copies of my Year-End statements, but I still haven't received a copy.

You should consult with your employer about the option to receive paper for Year-End statements.

If myALINE is managing the paperless consent process, employees should make their selections prior to January 1st to ensure that the change will take effect for the current tax year.

Why is the notification setting for Year-End statements turned on?

When you elect to go paperless for Year-End Statements on the myALINE application, and you have provided an e-mail address, your e-mail notification option for Year-End Statements is selected automatically.

I have a paper copy of my statement, but I don't see it online.

Important: You can only access Year-End statements you received after your company started posting these documents with ADP. In addition, statements more than three years old are not available using the application.

Your Year-End Statement should be available online by January 31st.

The information on my statement is not correct.

If you think there are errors with the information on your statement (such as an incorrect amount of tax withheld), contact your employer for assistance.

Can I save a copy of my statement to my computer?

If you are using a public computer (such as a kiosk), do not save a copy of your statement to that computer. If you do, it may be possible for others to see your statement.

To save a copy of your statement:

  • Select the View Statement option for the year-end statement in question.
  • Click the icon in the standard Adobe® Reader® toolbar or in the floating toolbar (if in Read Mode)
  • In the Save As window, specify the location on your computer where you want to save the statement, specify a name for your statement, and click Save.
I clicked the link for a particular Tax Year and my Year-End statement is not displaying.

If your statement doesn't display, you may have an unsupported version of Adobe® Reader® installed on your computer. Try using these steps to install the latest version of Adobe® Reader®.

  • Click on the Charts and Tools icon
  • Click the Adobe® Reader® download link.
  • Follow the instructions on the Adobe® web site. After the download is complete, close the Adobe® web site and return to the Year-End Statements section of the myALINE application.

If you follow these steps and still cannot display your statement, contact a support person in your organization for assistance.

When I print my statement, it doesn't look right.

Make sure that when you print a statement, you use the Adobe® Reader® print button , not your browser's print button. Depending on your Adobe® Reader® settings, you can access from the standard toolbar or the floating toolbar (if in Read Mode).

Account Settings Frequently Asked Questions

How can I change my current password?

Click the Account Settings link from the Useful Links section of the Support Page.
From the main page, click the appropriate link from the Quick Links section or access the appropriate option from the following menu:

Myself > Security > Password
Follow the steps below:

  • To authorize a password change, enter your current password.
  • Enter your new password.
  • Re-enter your new password to confirm.
  • Click Save.
How can I change my current security questions and answers?

Click the Account Settings link from the Useful Links section of the Support Page.
From the main page, click the appropriate link from the Quick Links section or access the appropriate option from the following menu:

Myself > Security > Security Questions

Follow the steps below:
Note: To protect your account information, previous security answers will not be displayed.

  • To authorize your changes, enter your current password.
  • To protect your account, select three different security questions.
  • Enter a different security answer for each question.
  • Click Submit.
How can I update/activate my other communication channels that were setup during the one-time registration process?

Click the Account Settings link from the Useful Links section of the Support Page.
From the main page, click the appropriate link from the Quick Links section or access the appropriate option from the following menu:

Myself > Contact Information

You will be able to view all contact information that is currently setup for your account. If you add or update any communication channel, you can then activate those from the Activate Email/Mobile section. You will receive an activation code to each communication channel that you activate and that information will need to be entered on the screen to confirm it belongs to you.

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