Support

Have A Question?

Check out our Frequently Asked Questions, helpful videos, and useful links.

Profile Frequently Asked Questions

Do I have to use my e-mail address from work to receive e-mail notifications?

No. You can use any valid personal e-mail address (e.g. yourname@yahoo.com, yourname@hotmail.com). The e-mail notifications may contain personal information, so you should provide an e-mail address that is not shared with anyone.

My e-mail address is correct, but I'm not receiving e-mail notifications.

A firewall can prevent you from receiving certain e-mails, and some e-mails can be treated as "junk mail". To make sure your e-mails related to myALINE are not treated as "junk mail", you may need to enter the e-mail address (ipayfeedback@adp.com) in your antispam software. If you are still having issues, you should contact your employer for assistance.

I am no longer receiving e-mail notifications.

If you have been receiving e-mail notifications and now they have stopped, it is possible that your e-mail address has changed. This might happen if your company changed its address (e.g., "charper@company.com" was changed to "charper@company.us.com" or your e-mail service provider may have changed its address. Check your e-mail address and update any changes on your Profile page.

Login Frequently Asked Questions

How do I log into the myALINE website?

Important: Before you register, get your self-service registration pass code from your employer.
If you have never logged into the myALINE website before, click "Register for myALINE" and follow the prompts to obtain a user ID and password. You must register first before you can log in.

NOTE: Your Company must be set-up for the myALINE service in order to use this site.

I am having trouble logging into the myALINE website.

HINT: Your password is case sensitive. Remember to turn off the caps lock key, if applicable.

If you are having difficulty logging in, try the following:

  • You must use your ADP myALINE user ID and password, not the user ID and password you use to log in to your company's network.
  • You must register before you can log in to the myALINE application, see instructions above for the registration process.

If you aren't sure of your user ID or password, see instructions below.

I forgot my User ID.

Click Forgot your User ID / Password? and follow the instructions to answer a series of security questions. Then, your user ID will be displayed. Use your user ID and password to log in to the myALINE application.

I forgot my Password.

Click Forgot your User ID / Password? and follow the instructions to answer a series of security questions to change your password. Then, use your user ID and new password to log in to the myALINE application.

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